cluster bombs

I've had a letter from the nice people at RBS I expect it is a standard response:
“The RBS group recognises the very serious issues surrounding the production and use of cluster munitions. RBS has followed the international governmental initiative to ban the use of cluster munitions closely, and reviewed the resulting United Nations’ Convention in detail. As a result the Group has updated its defence sector position to clearly state that RBS will not knowingly support any application for funding or financial services worldwide that directly contravenes this Convention.

We do not invest in companies who produce cluster munitions and do not recognise the claims made in the IKV Pax Christie report. This is a serious issue and we have engaged with the writers of the report to understand these allegations. Our policy, including definitions, in respect of cluster munitions is based on the Convention on Cluster Munitions which came into force in August 2010. RBS does not comment on matters pertaining to our clients as this is governed by statutory and contractual confidentiality obligations. However, we have a solid internal process in place for assessing our clients’ activities against a range of RBS position statements and policies. Through that process, we have received assurances from our defence sector clients that they are not in breach of the Convention on Cluster Munitions.”

why do people being heartless?

I'm ashamed to be part of two banks that contribute to this!
Why should innocent people suffer like this?
It's disgusting!